Terms and conditions
Clear agreements make for a good collaboration. Below is what you can expect from us and what we expect from you. These terms apply to every quote, order and collaboration with JUNO.
1. Who we are
JUNO is a trade name of WrightHCS, Oostenstraat 50, 2018 Antwerp, Belgium, company number BE 0704.640.761 ("JUNO", "we"). You can reach us at hello@launchjuno.com or +32 493 48 94 82.
We work for businesses, self-employed people and organisations ("you", "the customer"). Where your quote contains specific agreements, those take precedence over these terms. Your own terms and conditions do not apply unless we agree so in writing.
2. Free design and quote
- The free design we show you in the demo comes with no obligation. You're not committed to anything.
- If you don't order, the design stays JUNO's and we won't use it for another business with your name, logo or details.
- A quote is valid for 30 days. All prices exclude VAT.
- The collaboration starts as soon as you confirm the quote in writing (email counts) or pay the first invoice.
3. What we do and when
- We build what's in your package or quote. What each package includes is shown on our pricing page at the time of your order.
- Your website is usually live within a week after we have your logo, photos, texts and other materials. That's a guideline, not a hard deadline. If materials are delayed, the schedule moves with them.
- You provide correct and complete information, and materials you hold the rights to (photos, texts, logos). If JUNO is held liable because supplied material infringes someone else's rights, you indemnify us.
- If you can't find the time to supply materials or give feedback within 30 days of the start, we may put the website live with what we have, or pause the project. Work already delivered remains payable.
4. Design rounds and changes
- Two feedback rounds included. For a website, logo or brand pack you get two rounds in which you send all your comments together. We process them and show you the result.
- Extra rounds, or changes that go against what was approved earlier, are charged at €60 per hour, per quarter hour started. We always tell you first.
- Changes per month. Pro includes 1 hour of changes a month, Premium 2 hours. Think of texts, photos, prices, opening hours or an extra block on an existing page. Unused time doesn't carry over to the next month. With Start, or above your monthly allowance, we charge €60 per hour, per quarter hour started.
- New pages beyond your package, new features or a redesign are not covered by the monthly changes. For those we send you a price proposal first.
- We usually make changes within 3 working days. Premium gets priority.
5. Prices and payment
- One-off build. 50% when you order, 50% before the website goes live.
- Monthly or yearly. The fee for hosting, maintenance and support is paid in advance, monthly or yearly. With yearly billing you pay for 10 months instead of 12.
- Spread. You pay the upfront amount from your quote and then a fixed monthly amount for 24 months. After 24 months you pay your package's normal monthly fee.
- Invoices are payable within 14 days. If you pay late, interest and a fixed compensation of €40 are due without notice, as set out in the Belgian Act of 2 August 2002 on combating late payment in commercial transactions.
- If an invoice remains unpaid 30 days after the due date, we may suspend our services, including hosting, after a written reminder until everything is paid.
- We may adjust our monthly prices once a year, for example in line with the index or higher supplier costs. We'll tell you at least one month in advance. If you don't agree, you can cancel with effect from the date of the price change.
- Third-party costs you choose yourself, such as phone minutes above the included allowance, WhatsApp messages or paid plugins, are passed on as stated in the quote.
6. Term and cancellation
- Monthly. The first year is fixed (12 months from launch). After that the subscription runs month to month and you can cancel at any time with one month's notice.
- Yearly. The subscription renews for a year each time. You can cancel up to one month before the renewal date.
- Spread. The first 24 months are fixed, because the build is included in those monthly amounts. If you want to stop earlier, you pay the remaining balance of the build. After that you can cancel monthly with one month's notice.
- AI services run monthly, with a minimum of 3 months after delivery. After that you can cancel with one month's notice.
- Cancelling is easy: email hello@launchjuno.com. We confirm your cancellation within 2 working days.
- Either party may end the collaboration with immediate effect if the other party seriously fails to meet its obligations and doesn't put this right within 15 days of a written notice of default, or in case of bankruptcy.
7. Ownership and what you take with you
- We register your domain name in your business's name. Your texts, photos and logo always remain yours.
- Once the build is fully paid (with spread payment: after the 24 months or after paying the balance), you own the design and content of your website, and the logo or brand pack we made for you.
- If you leave us, you get an export of your website (the files and the content) and the code to transfer your domain name, free of charge, provided all invoices are paid. We don't move email addresses ourselves, but we help you export your mailboxes.
- General building blocks, code and methods we use for several customers remain JUNO's. You may keep using them without limit as part of your own website.
- Unless you tell us you'd rather not, we may show your website as an example of our work and place a small "website by JUNO" credit in the footer.
8. Hosting, maintenance and security
- We host your website with a European hosting partner, keep it up to date, make regular backups and provide a secure connection (https).
- We do our best to keep your website available at all times, but can't guarantee uninterrupted availability. Planned maintenance happens outside office hours where possible.
- Don't use your website, email or AI services for unlawful content, spam or anything that harms others. If you do, we may suspend the service.
9. AI services
- Our AI assistants work with the information you give us. They can make mistakes, so check what they draft for you (such as quotes or replies to reviews) before you use it. You remain responsible for what you send to your customers.
- Your customers always know they're talking to a digital assistant. That's how we build it, as the law requires. The assistant hands the conversation to you when needed.
- Included usage (such as 200 phone minutes a month) is stated in the quote. Usage above that is charged at the stated price. We warn you before you go over your allowance.
10. Personal data
When we process personal data for you, for example messages from the contact form on your website or your customers' bookings, we do so as a processor within the meaning of Article 28 GDPR. We only process it on your instructions, keep it confidential, secure it, work only with reliable sub-processors, help you with requests from data subjects, and delete it or return it to you when the collaboration ends. On request we sign a separate data processing agreement. How we handle our own customers' data is explained in our privacy policy.
11. Liability
- We do our work carefully and according to professional standards. Our obligations are obligations of means.
- Our liability is limited to the amount you paid us in the 12 months before the event that caused the damage. We are not liable for indirect damage, such as lost profit or turnover, lost data or reputational damage.
- We are not liable for outages at parties we have no control over, such as your internet provider, Google, Meta or major outages at hosting partners, or for force majeure.
- These limitations don't apply in case of intent or fraud by JUNO.
12. Complaints
If you're unhappy with something, let us know within 14 days at hello@launchjuno.com. We'll find a solution together. A complaint about one part of an invoice doesn't entitle you to withhold payment of the rest.
13. Changes and applicable law
- We may change these terms. We'll tell you about important changes at least one month in advance. If you don't agree, you can cancel before they take effect.
- If a provision is invalid, the others remain in force and we replace it with a valid provision that comes as close as possible.
- These terms are governed by Belgian law. If we can't resolve a dispute together, the courts of Antwerp, Antwerp division, have jurisdiction.
This English version is a translation. In case of doubt, the Dutch version prevails. Last updated: 10 November 2026.